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Our Services, In Their Words
The success of our courses is measured by our ability to
influence our clients to get better deals, meet their targets, save
time and build more successful business relationships. Often a
better deal may be a quicker deal, or may involve a non measurable
return like a happier relationship.
Training is notoriously difficult to measure in terms of return
on investment. At Scotwork we have always believed that our courses
offer an impressive return, so in 1996 we set out to prove it, and
have been measuring and testing it ever since.
What our clients say
Read our Participants' comments on their experiences three
months after they attended the Scotwork Program.
Adam Serafini - Amazon
"Incredibly revealing - opened my eyes to some very useful
techniques"
Jim Davies, Category Procurement Manager -
Cadbury (UK)
"All of it. The fun and safe method of training to highlight areas
for improvement, for me has been really useful"
Colm Ahern, Technical Services Manager -
LVMH (UK)
"The structure and content of the different steps that make up the
process, also the cameras were a great tool for feedback - also
pushing yourself in areas that you had no experience before was
very rewarding"
Michelle Little, Senior Buyer - Starbucks
Coffee Company.
"I would like to thank Sandy Sabarra and Mike Milich for their
enthusiastic and uplifting presentation of the Scotwork Negotiating
Skills program last week here in Seattle, WA [USA]. The Scotwork
exercises permitted us to absorb the material quickly and exercise
'The Eight Steps' by preparing and negotiating best terms and
outcome for our respective positions".
Marko Pantti - Tamglass
"Last Friday I had a meeting with a customer who has been really
challenging in terms of negotiating. By using the Scotwork
methodology the negotiation was much easier. Your course was really
helpful for me".
Marina Petrova, Managing Director - The Agency
Group
"I already had a chance to practice what I learnt at several
important negotiations, and the results of those actually already
covered the tuition fee. Basically the same day we left I was faced
with the situation when one of our employees got a better financial
offer from our competitor and fortunately after some negotiations,
he stays with our agency. Then in several days we had a number of
new business tenders, where "wish list" appeared to be very useful
tool which finally helped us to get a big client.
Another interesting observation - I think I now know several
clients who attended your course earlier; and as you rightfully
noted, it IS really easier to negotiate with them!
Thanks again for the terrific course and I hope to be back soon
with training booking for our group managers".
Rob Scopes, Deloitte & Touche LLP
"I think you should hear of one quantified success story. I have
just completed fee negotiations for 3 pieces of work at FTSE100
client, totaling circa £800k, and client was seeking a circa 20%
discount initially. I eventually got them to settle at a 3.5%
discount - so you could quote a saving of 16.5% of £800k as a
quantified benefit of being on the course".
Michael Anderson, Business Evaluation and Economics -
BHP Billiton
"A humbling, necessary & invaluable experience that I would
recommend to all who wish to improve their capability to
negotiate".
Phuong Nguyen, Internet Marketing Manager -
eBay
"Highly useful & immediately recommendable"
Robert Terrone, National Business Manager -
Reckitt Benckiser
"Cannot be faulted, invaluable!"
Cadbury Schweppes, Alastair McCausland, Senior
Category Manager,
"Absolutely fantastic - a real confidence booster".
Jeff Munro, Development Manager - MLC
"An outstanding personal & professional development tool that
you can run with from day one"
Ashwina Pratap, Procurement Specialist - Corporate
Express
"A must for everyone - useful, practical and fun"
Lorna Raine, Chief Financial Officer - Yum! Restaurants
International
"Outstanding"
Vladislav Korneev, AFR Manager - "Alpha
Cement"
"I had some training in negotiation skills before, in the course
of my MBA (Managing innovation and change), but I find the Scotwork
course more practical and 'up to the point'".
Michael Kelly, Debenhams.
"I was updating my CV today and still regard the training I
received from Scotwork as the best course I have ever attended. I
was working with Debenhams at the time, and I can honestly say that
it was a "Life Saver" as one of the lessons learnt helped me a few
years later when faced with a AK 47 toting Serbian Militia man at a
mountain roadblock during the Bosnian Conflict"
Andy Molnar MD, Straumann
"We selected Scotwork 3 years ago, following an extensive search
into negotiation skills training companies, with the desired
outcome of improving the negotiation skills of our UK sales force.
We have now run courses for our key sales people on the front line
of delivering business, and intend to continue doing so. The course
is extremely well accepted by the team, often described as 'the
best course, they have been on', and most importantly - it works!
We calculated a 15 fold return on investment in the course during
2007, based upon improvement price negotiations with customers. The
Scotwork Negotiation Skills Training program is the most
cost-effective piece of training we have ever conducted."